Silver Surfer - email safe practice

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Consistently follow the safety guidance here to reduce the

probability of falling prey to scammers or spammers.

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Email safety

1. If you didn't ask for the email – don't do what it says!

2. If you are in any doubt about the sender, regardless of
   perceived importance of the content, delete!

3. Don't tap or click on a link in an email unless you
   trust the sender of the email and ... have checked the
   address of the link by hovering over the link, or a long
   touch on an Apple phone/tablet.

4. Don't forward an email with a link in it to anyone unless
   you are certain that it is safe.

5. Don't open attachments in an email that you're not
   confident about, especially files ending in '.exe'
   (see 'Safe to download’ files, below).

6. Use the Bcc box (blind copies) when sending to multiple
   recipients who don't all know each other. Suggest
   others do likewise – you don't want your email address
   distributed unnecessarily, and possibly compromised.

'Safe to download' files

• .pdf - portable document format … Acrobat Reader
• .jpg, .png - picture/photo/graphic
• .doc, .docx - word processor … Microsoft Word
• .ppt, .pps, pptx - presentation … Microsoft PowerPoint
• .mp3 - sound/music
• .wmv, .m4v, .mov, .avi - movie/video
• .rtf, .txt - text
• .htm, .html - web page

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Email guidance

1. Summarise the message in the 'Subject' box.

2. Never SHOUT using capitals, use bold for emphasis.

3. Avoid replying too soon to an email that has made you cross.
   It's too easy to say something that might be regretted later!

4. Use plenty of paragraph breaks (press Enter twice).

5. Always, always, re-read before sending … it's so easy to
   miss typos first time threw!

6. If referring to and sending an attachment check that it is
   attached before sending!

7. Avoid sending original-sized photos as they're very large
   and can cause problems, they need to be made smaller.

8. Email is not confidential … assume you're sending a postcard.

9. Pause … and check (the above) before pressing Send!

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Email management

1. Create folders for emails that need keeping, then move or
   delete the emails from your Inbox.

2. Empty the Trash folder regularly.

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